Mobile Important Notices

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CSI Important Notices

1. Full-Service Annual Fee Increase

Beginning October 1, 2019, the annual service fee charged to custodial parents who receive full-service monitoring and enforcement services will increase from $25 to $35. The annual service fee will only be charged in cases in which Temporary Assistance for Needy Families has never been received. In addition, the amount that the state must collect and disburse to the family before charging the annual service fee will increase from $500 to $550. For more information, please visit the Child Support Fees web page.

2. MALWARE ALERT!

ALERT: Information security is a top priority for the Office of the Attorney General – Child Support Division.  Please be aware that as part of our ongoing review of information security trends and current events, we have become aware of a “Pony Loader Malware/Trojan” threat, which, if present on a personal, work, or public computer, has the ability to steal stored credentials, including Child Support Interactive (CSI) Login IDs and passwords. The Pony Malware typically infects end-user systems and could potentially steal credentials to any system accessed from the infected computer, including online banking, e-payment systems, and debit or credit cards. 

What should you do:

  • Ensure that current anti-malware software is installed and running on your computer.
  • If malware is detected on your computer, clean the infected computer, otherwise the problem continues.
  • Change passwords to accounts after cleaning the infected computer. A unique Login ID and password should be used for all financial accounts.