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CSI Important Notices

1. Tax Season is Here

Did you know that parents with unpaid child support can use their tax refund to reduce or eliminate their unpaid child support balance? Free tax preparation services may be available through the Volunteer Income Tax Assistance (VITA) sites in your area. To find the nearest site:

Free tax preparation is not a service of the Child Support Division. Information provided by the Texas Attorney General is in compliance with Texas Family Code §231.123

2. MALWARE ALERT!

ALERT: Information security is a top priority for the Office of the Attorney General – Child Support Division.  Please be aware that as part of our ongoing review of information security trends and current events, we have become aware of a “Pony Loader Malware/Trojan” threat, which, if present on a personal, work, or public computer, has the ability to steal stored credentials, including Child Support Interactive (CSI) Login IDs and passwords. The Pony Malware typically infects end-user systems and could potentially steal credentials to any system accessed from the infected computer, including online banking, e-payment systems, and debit or credit cards. 

What should you do:

  • Ensure that current anti-malware software is installed and running on your computer.
  • If malware is detected on your computer, clean the infected computer, otherwise the problem continues.
  • Change passwords to accounts after cleaning the infected computer. A unique Login ID and password should be used for all financial accounts.